304-697-7705 sales@eve.net

Important Note:
If you were informed your mail service has been transferred to a new server and your IPhone does not seem to be able to connect to your mail server, then you will need to Hard-Reset your IPHONE (Simultaneously push sleep/wake button and Home button for 10+ seconds until Apple logo appears – phone will reboot).

To setup the IPHONE on our mail service in IMAP mode:

Tap settings

Tap mail,contacts, calendar

tap add account

tap other

name = [Any name you want to give account]

email = [Your full email address]

password = [Your email password]

description = [optional]

tap save in the upper right corner

Tap IMAP

Host Name = mail.YOURWEBSITENAME.com

Tap “Accept” if you see the “Unable to Verify Certificate” message

Tap IMAP

Incoming Mail Server:
Host Name = mail.YOURWEBSITENAME.com
Username = [your full email address]
Email Password = [your email password]

Outgoing Mail Server:
Host Name = mail.YOURWEBSITENAME.com
Username = [your full email address]
Email Password = [your email password]

Tap SAVE

If you get a message similar to:

“Unable to move message to trash”

Tap Settings

Tap Mail, Contacts, Calendars

Tap your account name

Tap Advanced

Tap each folder (draft, trash, sent, etc) and select the appropriate folder for it. Do this even if it is already selected. (You will see a checkmark next to it after it is selected)

If you need need additional help, please email support@eve.net