304-697-7705 sales@eve.net

Sometimes this is caused by Outlook 2007’s built-in junk filter.

Try the following, taking care to note the settings before you made your changes in case it does not resolve your issue:

In Outlook 2007, click TOOLS, then OPTIONS, then JUNK EMAIL

Click OPTIONS tab

Make sure “Permanently Delete Suspected Junk Email” is NOT CHECKED


Check “Automatically add people I email to safe senders list” (if you think this would always apply to the way you use email)

Also check “Also trust email from my contacts”

Click ADD button

Add [email address you are having issues with receiving]

Click OK, Apply, etc, to close out the dialog box.

Close Outlook, restart it

If you need additional help, please email support at: support@eve.net

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